Shipping policy
Shipping Policy
At Swelly, we combine sustainability, quality, and personal care.
Because we bundle shipments into eco-friendly batches and manually inspect every order, processing and delivery may take slightly longer. Below you’ll find all the details so you know exactly what to expect.
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1. Processing & Quality Control
Manual quality checks
Every pair of Swelly socks is carefully inspected by our team for finish, fit, and packaging before shipping.
Processing time: 1–2 business days (Mon–Fri)
Why it may take slightly longer:
To optimise our CO₂-conscious shipping, we group orders into scheduled batches. This reduces empty shipments and can lower emissions by up to 30%, sometimes adding up to half a working day to processing time.
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2. Shipping Area, Time & Costs
- Delivery area: UK and US
- Shipping time: 8–10 business days
- Shipping cost: Free within UK & US
By bundling shipments on fixed dispatch days, your order travels more sustainably — even if delivery takes a little longer.
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3. Tracking & Order Status
Tracking via email
Once your order is handed over to our shipping partner, you’ll receive an email with your personal tracking link and estimated delivery date.
Check status on our website
You can track your order anytime via the “Track Order” page on our website.
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4. Common Situations & Solutions
No tracking after 2 days?
- Check your spam folder
- Use the “Track Order” page
- Email us at support@swellysocks.com
Marked as delivered but not received?
- Check with neighbours or local pickup points
- Contact the carrier
- Send proof within 7 days to support@swellysocks.com
Missing or damaged item?
- Report within 7 days of delivery
- Include order number, description, and photos (product, packaging, packing slip)
- Email support@swellysock.com
Wrong address or changes?
- Email within 12 hours of ordering
- After that, changes are usually not possible
Cancel your order?
- Cancel within 12 hours via support@swellysocks.com
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5. 120-Day “Happy Legs Guarantee”
You have 120 days to try your Swelly socks.
Conditions:
- Socks must not be excessively worn beyond normal use
- Submit your request within 120 days of delivery
- Email support@swellysocks.com with your order details
Your options:
- Full refund
- Free exchange for a different size or colour
All requests are handled personally via email — no return portal required.
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6. Returns & Exchanges
We offer free exchanges within the Netherlands and Belgium.
How it works:
- Email support@swellysocks.com with your name, order number, and desired size/colour
- You’ll receive return instructions and a return label
- Attach the label to the original packaging and drop it off at the indicated location
Processing:
Within 5 business days after receiving your return, you’ll receive confirmation of your refund or exchange.
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7. Customer Support
Have questions or need help?
Our team usually responds within 24 hours (Mon–Fri):
support@swellysocks.com
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Why Swelly?
- Personal quality checks — every pair is handled with care
- Eco-friendly shipping — slightly slower, significantly greener
- Free shipping & exchanges — try with peace of mind
- 120-day Happy Legs Guarantee — plenty of time to find your perfect fit
Thank you for your trust. Soon, you’ll enjoy lighter, more energised legs — while contributing to a more sustainable future.