Refund policy
Refund Policy
At Swelly, everything revolves around your comfort and satisfaction — from the perfect fit to a smooth experience.
You give us your trust, and we make sure you feel 100% good about it. Something not right? We’ll fix it. No hassle.
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1. Personal Support
Every return or replacement request is handled personally, fairly, and with understanding.
No complicated portals or forms — just direct contact via email. We think with you and always aim for the best solution.
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2. 120-Day Happy Legs Guarantee
You have 120 days to truly test your Swelly socks.
Conditions:
- Socks must not be excessively worn beyond normal daily use
- You submit your request within 120 days of delivery
- Email us at support@swellysocks.com with your order number and a short explanation
Options:
- Full refund of your purchase
- Free exchange for a different size or colour
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3. 120-Day Free Replacement
Not the perfect fit? Not as comfortable as expected?
Within 120 days, you can receive one free replacement pair — without needing to return the original.
Please note:
This applies to one pair per order, even if you purchased a bundle (e.g. 3-pack).
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4. Standard Return Policy
Returns can be requested up to 120 days after your order date.
If your return is received within 120 days of delivery, you will receive a full refund.
After 120 days, we offer either:
- A free exchange
- Store credit
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5. How to Request a Return or Replacement
Email us at support@swellysocks.com with:
- Your order number
- The product name (or SKU)
- The reason for return or replacement
Within 24 hours, you will receive:
- A confirmation
- Clear instructions for next steps
Return shipping costs:
Covered by the customer, unless:
- The item is damaged or incorrect
- The issue is caused by us
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6. Processing & Refunds
Inspection: Returns are checked within 5 working days after arrival.
Refunds: Once approved, refunds are processed within 7–10 working days to your original payment method.
Please note that banks may require additional time to complete the transaction.
Exchanges: Replacement pairs are usually shipped within 2 working days — free of charge.
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7. Damaged or Incorrect Items
Received a damaged, defective, or incorrect item?
Contact us within 14 days at support@swellysocks.com, and we will arrange a free replacement or full refund.
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8. Order Cancellation
Want to cancel your order?
Email us within 12 hours of placing your order at support@swellysocks.com.
After that, your order may already be processed and cannot be stopped.
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9. Questions?
Our support team is here for you and usually responds within 24 hours (Mon–Fri):
support@swellysocks.com